Service & Delivery Policy

    Last updated: March 14, 2026

    Uprows Hub is a launch promotion platform that helps products gain visibility. We do not sell or guarantee platform-specific actions such as votes, rankings, or engagement.

    Our commitment to quality, transparency, and your success. For detailed refund terms, see our Refund & Cancellation Policy.

    Important: Service Scope & Platform Disclaimer

    Uprows Hub provides launch promotion and visibility services. We promote your Product Hunt launch to our community of users interested in discovering new products. We do not guarantee specific actions such as upvotes, comments, or reviews — users may discover and explore your product based on their own interest.

    🔒 Platform Disclaimer:

    • • We do not control Product Hunt's algorithms, ranking systems, or moderation decisions.
    • • Product Hunt may independently adjust, filter, or remove any engagement on its platform.
    • • Campaign results vary based on product quality, market competition, and timing.
    • • Launch timing significantly affects promotion effectiveness — campaigns aligned with your launch day perform best.

    Our commitment is to the execution of your promotion campaign — not to specific engagement outcomes, which are beyond any service's control.

    What We Do NOT Guarantee

    ❌Specific upvotes, comments, or reviews — all engagement depends on independent user interest

    ❌Specific ranking positions, Product of the Day status, or conversion rates

    ❌That engagement will remain visible permanently — Product Hunt may adjust engagement at any time

    ❌Product Hunt ranking, visibility, or moderation outcomes

    ❌Refunds based on engagement results, ranking outcomes, or post-campaign platform adjustments

    What We Commit To

    ✓Promotion of your Product Hunt launch to our community of real users interested in discovering new products

    ✓Campaign execution typically begins within 24–48 hours, depending on campaign scope

    ✓Transparent communication and real-time campaign status updates via your dashboard

    ✓Ongoing support throughout your campaign delivery

    ✓A community of real users — we do not use bots, automation, or fake accounts

    ✓Fair and transparent refund terms based on campaign execution status

    Our Service Standards

    Product Hunt Engagement Standards

    • • We promote your launch to our community of real users interested in discovering new products
    • • Our community consists of real, active accounts — no bots or automated systems
    • • Users may discover and explore your product based on their own interest — we do not force or guarantee specific actions
    • • Promotion is delivered gradually to align with natural discovery patterns
    • • We prioritize active campaigns during their launch period for best visibility

    Platform & Dashboard

    • • Our website displays accurate pricing and service information at all times
    • • Your campaign dashboard shows real-time status of your promotion
    • • All updates and communications are logged in your dashboard
    • • Support responses within 24 hours on business days

    Refund Policy

    📌 Key Principle: Refunds Based on Campaign Execution

    Refunds are determined by whether the campaign was executed as agreed — not by engagement results, which depend on independent user interest and platform factors beyond our control.

    Full Refund Scenarios:

    • • Campaign cancelled before execution begins
    • • Technical issues on our end prevent campaign execution entirely
    • • Campaign was not executed within the promised delivery window

    Partial Refund Scenarios:

    • • Campaign partially executed — refund applies to the unexecuted portion
    • • You request cancellation after campaign has started — unexecuted portion refunded
    • • Your Product Hunt post is removed during active campaign — unexecuted portion refunded

    No Refund Scenarios:

    • • Campaign was fully executed as agreed
    • • Product didn't achieve desired ranking or visibility
    • • Engagement was adjusted or removed by Product Hunt after campaign execution
    • • Campaign timing didn't align with your launch window (e.g., started late)
    • • Your product page had quality issues affecting user engagement
    • • Fraudulent or chargeback attempts (permanently blacklisted)

    Engagement results are not guaranteed and are not grounds for a refund. Lack of engagement, traffic, or Product Hunt performance is not considered a service failure and is not grounds for a refund. Product Hunt platform adjustments made after campaign execution are outside our control.

    How to Request a Refund

    1. 1.Contact our support team at support@uprowshub.com
    2. 2.Include your campaign ID and a detailed explanation of the issue
    3. 3.Our team will review within 24 hours and respond with a resolution
    4. 4.Approved refunds are processed within 5–7 business days to your original payment method

    Our Commitment to Ethics

    Uprows Hub is committed to helping real businesses achieve meaningful growth without harming others' experiences. We review every campaign and will not process orders that:

    • • Promote illegal products, services, or activities
    • • Contain misleading, fraudulent, or harmful content
    • • Violate Product Hunt's community guidelines
    • • Target or harass individuals or organizations
    • • Infringe on intellectual property rights

    Campaigns violating our ethical guidelines will be rejected and refunded to the original payment method.

    We do not use bots or automated systems. We focus on real users and organic discovery without automation or artificial amplification.

    Questions About Our Service Policy?

    We're here to help. Contact our support team for clarification on any aspect of our service and delivery policy.