Service & Delivery Policy

    We guarantee real user engagement, not platform-controlled outcomes.

    Last updated: March 14, 2026

    Uprows Hub is a launch promotion platform that helps products gain visibility through real user engagement. We deliver authentic activity from real users; however, we do not guarantee that platform actions (such as upvotes or comments) will be displayed or retained by Product Hunt.

    Our commitment to quality, transparency, and your success. For detailed refund terms, see our Refund & Cancellation Policy.

    Important: Service Scope & Platform Disclaimer

    Uprows Hub provides launch promotion and visibility services. We promote your Product Hunt launch to our community of users interested in discovering new products. We do not guarantee specific actions such as upvotes, comments, or reviews — users may discover and explore your product based on their own interest.

    🔒 Platform Disclaimer:

    • • We do not control Product Hunt's algorithms, ranking systems, or moderation decisions.
    • • Product Hunt may independently adjust, filter, or remove any engagement on its platform.
    • • Campaign results vary based on product quality, market competition, and timing.
    • • Launch timing significantly affects promotion effectiveness — campaigns aligned with your launch day perform best.

    Our commitment is to the execution of your promotion campaign — not to specific engagement outcomes, which are beyond any service's control.

    What We Do NOT Guarantee

    ❌Specific upvotes, comments, or reviews — all engagement depends on independent user interest

    ❌Specific ranking positions, Product of the Day status, or conversion rates

    ❌That engagement will remain visible permanently — Product Hunt may adjust engagement at any time

    ❌Product Hunt ranking, visibility, or moderation outcomes

    ❌Refunds based on engagement results, ranking outcomes, or post-campaign platform adjustments

    ❌Visible Product Hunt results (votes, comments, rankings) are not guaranteed and are not grounds for refund once engagement is delivered.

    What We Commit To

    ✓Promotion of your Product Hunt launch to our community of real users interested in discovering new products

    ✓Campaign execution typically begins within 24–48 hours, depending on campaign scope

    ✓Transparent communication and real-time campaign status updates via your dashboard

    ✓Ongoing support throughout your campaign delivery

    ✓A community of real users — we do not use bots, automation, or fake accounts

    ✓Proof of user activity is provided in your dashboard for transparency

    Our Service Standards

    Product Hunt Engagement Standards

    • • We promote your launch to our community of real users interested in discovering new products
    • • Our community consists of real, active accounts — no bots or automated systems
    • • Users may discover and explore your product based on their own interest — we do not force or guarantee specific actions
    • • Promotion is delivered gradually to align with natural discovery patterns
    • • We prioritize active campaigns during their launch period for best visibility

    Platform & Dashboard

    • • Our website displays accurate pricing and service information at all times
    • • Your campaign dashboard shows real-time status of your promotion
    • • All updates and communications are logged in your dashboard
    • • Support responses within 24 hours on business days

    Refund Policy

    Refunds are determined by whether the campaign was executed as agreed — not by engagement results, which depend on independent user interest and platform factors beyond our control.

    For full refund terms, eligibility scenarios, and how to request a refund, please see our Refund & Cancellation Policy.

    Our Commitment to Ethics

    Uprows Hub is committed to helping real businesses achieve meaningful growth without harming others' experiences. We review every campaign and will not process orders that:

    • • Promote illegal products, services, or activities
    • • Contain misleading, fraudulent, or harmful content
    • • Violate Product Hunt's community guidelines
    • • Target or harass individuals or organizations
    • • Infringe on intellectual property rights

    Campaigns violating our ethical guidelines will be rejected and refunded to the original payment method.

    We do not use bots or automated systems. We focus on real users and organic discovery without automation or artificial amplification.

    Questions About Our Service Policy?

    We're here to help. Contact our support team for clarification on any aspect of our service and delivery policy.