Refund & Cancellation Policy

    Last updated: March 14, 2026

    1. Nature of Digital Services

    All purchases on Uprows Hub are for digital launch promotion and visibility services. These services focus on increasing product exposure through our platform and community. No physical product is shipped.

    Once a campaign is approved and execution begins, promotion resources are allocated and campaign activities commence. The value of executed promotion is irrevocably consumed. This is why refunds are prorated based on the unexecuted portion of the campaign only.

    2. Refund Conditions

    2.1 Eligible for Full Refund

    • • Campaign cancelled before execution begins: If your campaign has not yet started, you are entitled to a full refund.
    • • Technical errors: If a payment was charged multiple times or an incorrect amount was charged due to a system error.
    • • Campaign not started due to service failure: If we are unable to start the campaign due to an issue on our side, you are eligible for a full refund.

    2.2 Campaign Activation Requirement

    • • A valid, live Product Hunt launch link must be provided by the customer.
    • • Campaign delivery can only begin once the submitted link is accessible and the product page is live.
    • • If the submitted link is broken, unavailable, incorrect, or not yet live, the campaign will remain pending. No delivery obligations apply while the campaign is pending due to a missing or invalid link.
    • • If the customer notifies us within 48 hours that their launch is delayed, they may request a refund before campaign activation.

    2.3 Eligible for Prorated Refund

    • • Partial campaign execution: If the campaign was only partially executed, refunds apply only to the unexecuted portion of the campaign.
    • • Mid-campaign cancellation: If you request cancellation after execution has started, the unexecuted portion is refunded.
    • • Product removed: If your product listing is removed from a third-party platform during an active campaign, the unexecuted portion is refunded.

    2.4 Not Eligible for Refund

    • • Fully executed campaigns: If the campaign was fully executed as agreed (with campaign confirmation details available upon request).
    • • Missing or invalid launch link: If a valid Product Hunt launch link is not provided within 7 days of purchase, the campaign will be marked inactive and permanently closed, and will not be eligible for refund, even if delivery has not started.
    • • Visible Product Hunt results (votes, comments, rankings) are not guaranteed and are not grounds for refund once engagement is delivered.
    • • Platform-displayed results: Platform-displayed results (including upvotes, comments, or rankings) are not guaranteed and are not grounds for refund.
    • • Visible vote count: Visible Product Hunt vote count is not a basis for refunds once engagement has been delivered.
    • • Platform-level adjustments: Platform-level adjustments made by third-party platforms are outside our control and are not grounds for a refund.
    • • Late campaign start: If a campaign started late relative to your launch window.
    • • Change of mind: Refunds are not available simply because you changed your mind after a campaign has been approved or started.
    • • Violation of terms: If your account has been suspended or terminated due to a violation of our Terms of Service.

    3. How to Request a Refund

    1. 1.Contact our support team at support@uprowshub.com with the subject line: "Refund Request — [Your Campaign ID]"
    2. 2.Include your account email, campaign ID, and a detailed explanation of the issue. You may be asked to review delivery proof available in your dashboard.
    3. 3.Our team will review your request within 24–48 hours and respond with a resolution.
    4. 4.If approved, the refund will be issued only for the unexecuted portion of the campaign, calculated based on actual execution progress, to your original payment method.
    5. 5.Refund requests for delayed or rescheduled launches must be submitted within 48 hours of our request for an updated live link.

    4. Refund Processing Time

    • • Credit/Debit Cards: Refunds typically appear on your statement within 5–10 business days, depending on your bank.
    • • Other payment methods: Processing times may vary. You will be notified once the refund has been initiated.

    All refunds are processed to the original payment method used during purchase. We cannot process refunds to a different account or payment method.

    5. Chargebacks

    Please contact support at support@uprowshub.com before initiating a chargeback. We provide full delivery proof and will contest invalid disputes.

    If a chargeback is initiated after a campaign has been executed, we reserve the right to:

    • • Suspend the associated account permanently
    • • Provide campaign execution logs, communication records, and service delivery details to the payment provider
    • • Blacklist the user from all future Uprows Hub services

    Chargebacks based on platform-visible results (e.g. Product Hunt votes) will be disputed with delivery evidence.

    6. Service & Delivery Policy

    Our Service & Delivery Policy defines what we deliver and what is not guaranteed. The refund policy on this page works in conjunction with our service policy.

    For details on our service standards, campaign execution process, and ethical commitments, please visit the Service & Delivery Policy page.

    7. Changes to This Policy

    We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date. It is your responsibility to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

    Need Help?

    If you have any questions about our refund policy or need assistance, please contact us at: support@uprowshub.com

    By purchasing, you acknowledge that this is an engagement service and not a guarantee of platform-displayed results.