1. Nature of Digital Services

All purchases on Uprows Hub are for digital services. These include Product Hunt upvotes, comments, reviews, and related engagement services delivered by real human users. No physical product is shipped.

Once a campaign is approved and delivery begins, the engagement is carried out by real Product Hunt users. The value is irrevocably transferred to the individuals who complete the engagement tasks. This is why refunds are prorated based on undelivered engagement only.

2. Refund Conditions

2.1 Eligible for Full Refund

• Campaign cancelled before delivery begins: If your campaign has not yet started, you are entitled to a full refund.
• Technical errors: If a payment was charged multiple times or an incorrect amount was charged due to a system error.
• Zero delivery: If no engagement was delivered within the promised delivery window.

2.2 Eligible for Prorated Refund

• Partial delivery: If we delivered fewer upvotes/comments/reviews than ordered, you are refunded for the undelivered portion only. Example: Ordered 50 upvotes, delivered 30 → refund for 20.
• Mid-campaign cancellation: If you request cancellation after delivery has started, the undelivered portion is refunded.
• Product removed: If your Product Hunt post is removed during active delivery, the undelivered portion is refunded.

2.3 Not Eligible for Refund

• Fully delivered campaigns: If all ordered engagement was delivered as specified (with screenshot proof available upon request).
• Desired outcome not achieved: Refunds are not issued because your product didn't achieve a specific ranking, visibility level, or conversion rate.
• Post-delivery vote removal: Product Hunt may independently remove or adjust votes after delivery. This is outside our control and not grounds for a refund.
• Late campaign start: If a campaign started late on launch day and missed the peak voting window (first ~4 hours).
• Non-launch-day products: Campaigns for products not "Launching Today" have lower vote persistence. This is expected behavior.
• Product page quality issues: Low-quality product pages may affect engagement outcomes.
• Change of mind: Refunds are not available simply because you changed your mind after a campaign has been approved or started.
• Violation of terms: If your account has been suspended or terminated due to a violation of our Terms of Service.

3. How to Request a Refund

1.Contact our support team at support@uprowshub.com with the subject line: "Refund Request — [Your Campaign ID]"
2.Include your account email, campaign ID, and a detailed explanation of the issue.
3.Our team will review your request within 24–48 hours and respond with a resolution.
4.If approved, the refund will be issued only for the undelivered portion, calculated based on actual delivery, to your original payment method.

4. Refund Processing Time

• Credit/Debit Cards: Refunds typically appear on your statement within 5–10 business days, depending on your bank.
• Other payment methods: Processing times may vary. You will be notified once the refund has been initiated.

All refunds are processed to the original payment method used during purchase. We cannot process refunds to a different account or payment method.

5. Chargebacks

We strongly encourage you to contact our support team at support@uprowshub.com before initiating a dispute with your bank. We are committed to resolving any issues fairly and promptly.

If a chargeback is initiated after engagement has been delivered, we reserve the right to:

• Suspend the associated account permanently
• Provide full delivery evidence, including upvote screenshots, transaction history, and campaign logs, to the payment provider
• Blacklist the user from all future Uprows Hub services

Fraudulent chargebacks harm our ability to serve legitimate customers. We maintain detailed records of all campaign deliveries and will contest illegitimate disputes with full evidence.

6. Delivery Guarantee

Our Delivery Guarantee outlines our commitment to quality, delivery standards, and what you can expect from our service. The refund policy on this page works in conjunction with our delivery guarantee.

For details on our quality standards, delivery proof process, and ethical commitments, please visit the Delivery Guarantee page.

7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date. It is your responsibility to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Need Help?

If you have any questions about our refund policy or need assistance, please contact us at: support@uprowshub.com